Privacy Policy

Lema, Inc. respects the privacy of all visitors and users of its online services and is dedicated to maintaining the accessibility, confidentiality, and integrity of all such information. This Privacy Policy (“Policy”) applies to all visitors and users of the Lema website and all other Lema-owned websites, domains, website services, applications, and products (“Services”). Please take the time to read this Policy carefully to understand what personal information we collect when you use our Services, why we collect it, how we use it, and your choices related to your information. This Policy is incorporated into and made part of our Terms of Use.

This Policy is in addition to, and does not replace our Notice of Privacy Practices, which explains how we may use and disclose your protected health information or PHI, our legal duties with respect to your PHI, and your rights with respect to your PHI and how you may exercise them.

From time to time, we may make changes to this Policy, and it is your responsibility to periodically review this Policy for any changes.

Personal Information and What We Collect

“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. We may collect Personal Information about you when you provide it to us, when you interact with the Services, and when other sources provide it to us.

Information You Provide to Us

In order to take advantage of certain Services or features offered or provided by Tempus, you may be asked to provide certain Personal Information. For example, we may collect:

Direct identifiers, such as your name, address, email address, telephone number.

Other Personal Information, such as identifiable health information, including genetic information, employment-related information, information about education and professional qualifications, including professional specialties, financial information, and demographic information like age, race, or gender.  If you are a patient or recipient of health care services or Tempus tests, you should view our Notice of Privacy Practices.

Other Personal Information, you choose to provide, such as when you participate in a survey, register for an event, or when you request technical or consumer support.

Financial and Payment Information, such as information we need to complete a transaction.  If you apply or participate in Tempus’ patient assistance program, we may collect information to verify your eligibility in the program.

Commercial Information, such as products and services purchased from us.

Information About Use of the Services

When accessing or using the Services, we may automatically collect:

Internet activity, Log Information, and Service usage information, such as operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your activities on the Services.

Cookies and Other Tracking Technologies. In some instances, we automatically collect certain types of information when you visit our websites and through e-mails that we may exchange.  Automated technologies may include the use of “cookies” and web beacons.  Further information about our use of cookies can be found below (Cookies & Other Data Technologies).

Location information, such as information used to locate the device you use to access the Services. Location information may include: (i) the location of the device derived from GPS or WiFi use; (ii) the location derived from the IP address of the device or internet service used to access the Services, and (iii) other information made available by a user or others that indicates the current or prior location of the user.

Financial and Payment Information, such as information we need to complete a transaction.  If you apply or participate in Tempus’ patient assistance program, we may collect information to verify your eligibility in the program.

Profile and Inference Information, such as information about your preferences and characteristics.

Personal Information and What We Collect

Personal Information that you provide to us will be used as described in this Policy, or if your personal information is PHI, our Notice of Privacy Practices, or in our Terms of Use.

To Provide and Manage the Services.  This includes, for example, enabling you to participate in features provided by the Services, performing our contracts with you or your employer or business, or with your doctors or other healthcare providers. We also may use information we gather to better understand and serve users and to improve our Services.

To Communicate with You. We may use your personal information to respond to questions you submit via the Services or to communicate with you regarding news, updates, or educational and marketing materials. You may opt-out of receiving commercial email messages from us by following the instructions in those messages.

As Required or Permitted by Law. We may use your personal information to comply with any applicable legal or regulatory obligations or for any other purpose permitted by law or with your lawful consent. We may deidentify, pseudonymize, or anonymize your Personal Information, which means that information that can be reasonably used to identify you will be removed. We may aggregate the deidentified data into a multi-modal real-world dataset to empower research and improve patient care. We create and use such de-identified information as permitted by law or with your consent.

Cookies & Other Data Collection Technologies

A cookie is a small file placed on the hard drive of your computer. We use cookies if you have a Tempus account, use our Services, including our website and apps, or visit other websites and apps that use the Services. Cookies enable Tempus to offer the Services to you and to understand the information we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in.

You can review your Internet browser settings, typically under the sections “Help” or “Internet Options”, to exercise choices you have for certain cookies. Please note that by blocking or deleting cookies used in our Services you may be unable to access certain parts of Tempus’ Services.

We may use the following categories of cookies:

Essential Cookies: These cookies are strictly necessary to provide you with features available through our website and apps and to use some of their features, such as contact forms. Because these cookies are strictly necessary to deliver the Services, you cannot refuse them without impacting how our Services function.

Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our Services but are non-essential to their use. Without these cookies, certain functionality may become unavailable.

Analytics and Customization Cookies: These cookies collect information that is used to help us understand how our Services are being used or how effective our marketing activities are, or to help us customize our Services for you in order to enhance your experience.

Persistent Cookies: These record your visit to our website and apps, recognize you as a previous visitor and track your activity on the website or apps.

Web Beacons and Pixel Tags: We may use software code on a web page or in an email message called web beacons and pixel tags. These are placed on web pages or in our emails and notify us if you access the pages or open or click an email. These tools allow us to measure response to our communications and improve our Services.

You can learn more about how to manage all cookies across different types of browsers by visiting The site includes additional useful information on cookies.  Cookie management tools are device and browser specific and may not work on all devices.

Our website does not currently recognize “Do Not Track” signals sent by some browsers.

Data Security

We use technical, physical, and administrative safeguards that are designed to improve the confidentiality, integrity and accessibility of your Personal Information and Protected Health Information. We incorporate secure storage and transmission technologies including strong encryption, firewalls, fine-grained access control and secure audit. We cannot, however, ensure or warrant the security of any information you transmit to us via the Services, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our technical, physical, or administrative safeguards.

Children’s Privacy Policy

Our Services are not designed nor intended to be used or accessed by children under the age of 13. No one under age 13 may provide any information to or through the Services. We do not intentionally collect Personal Information from children through the Services. If you are under age of 13, do not use or provide any information on or through the Services, including, but not limited to, your name, address, telephone number, e-mail address, user name or other. If we learn we have collected or received Personal Information from a child under age 13 without verification or parental consent, we will delete that information. If you believe that we may have collected any information, including Personal Information from or about a child under age 13, please contact us immediately at

Tempus complies with all applicable state and federal laws in addressing requests for access to Personal Information in our possession related to minors under the age of 18.

Changes to This Privacy Policy

It is our policy to post any changes that we make to our Privacy Policy on our website. If we make material changes to how we treat our users’ Personal Information, we will update this Privacy Policy. The date our Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our website and this Policy for changes. For any questions or comments regarding this Privacy Policy, please contact us at

Contact Information

Please contact us with any questions or comments about this Policy, your Personal Information or our Notice of Privacy Practices, or your consent choices by email at or by mail to 600 West Chicago Avenue, Suite 510, Chicago, IL 60654 Attn: Privacy Officer.